How can we help?
We're here to help you preserve your most important words. Browse the sections below or write to support@lastletter.app — a person answers, usually within a day.
How it works
Create messages
Write heartfelt messages for your loved ones.
Regular check-ins
We'll remind you to verify you're okay.
Automatic delivery
Messages are sent when the time comes.
The verification process
Last Letter monitors your regular check-ins. If you don't verify your status within your chosen timeframe, we'll begin a final confirmation process.
For members on paid plans, this includes reaching out to your trusted contact to confirm your status before any messages are sent. This extra layer helps prevent false alarms and is designed to make sure your final letters are only delivered when truly needed.
Trusted contact features are available on the Memory Keeper and Final Vault plans.
Creating messages
Message basics
- • Each message can be up to 4,000 characters long.
- • You can include unlisted YouTube video links in your messages — available on paid plans.
- • One message per recipient email address.
- • You may choose one message as your primary — this is the one prioritised for delivery, even on the Free Plan.
Video link support is included in Memory Keeper and Final Vault.
Writing tips
- • Write from the heart — authenticity matters most.
- • Include specific memories and inside jokes.
- • Express gratitude and love clearly.
- • Consider including practical information if needed.
- • You don't need to say everything — subtle messages can be just as meaningful. "Check the red box" or "Look in the white drawer." Sometimes only your recipient needs to know what that means.
Trusted contacts
What is a trusted contact?
A trusted contact is someone you nominate to verify your status if you miss a check-in. They act as a safety net — helping prevent false alarms and making it more likely your messages are only delivered when truly needed.
Trusted contacts are available with Memory Keeper and Final Vault.
How it works
- 01You miss your regular check-in deadline.
- 02We email your trusted contact asking them to confirm your status.
- 03They confirm whether you're still with us — or not.
- 04Based on their response, we either send your messages or hold off.
Choosing a good trusted contact
- • Pick someone who would realistically know your status.
- • Choose people who check their email regularly.
- • Consider close friends, family, or colleagues you trust.
- • Let them know ahead of time — don't surprise them.
Downgrade & expiry
What happens when support expires?
If your support period ends — whether from a one-time tip or a monthly membership — we gently downgrade your account without deleting anything.
- Your primary message stays active. The message you marked as "primary" will still be delivered if needed.
- Other messages are paused. Additional messages are safely stored but will not be sent until you resubscribe.
- Trusted contact features are disabled. The fallback confirmation process will be skipped — we'll rely solely on automated verification.
Expiry timeline
Support tiers
Free
$0
Forever free
- ✓1 message, 1 recipient
- ✓Basic delivery system
- ✓Daily check-in
- —Trusted contact protection
- —Video links
Supporter Lite
$1+
One-time tip · 60-day access
- ✓Up to 2 messages, 2 recipients
- ✓Basic delivery system
- ✓Expires after 60 days
- —No trusted contact
- —No video links
Memory Keeper
$5 / mo
Monthly supporter
- ✓Up to 5 messages, 5 recipients
- ✓1 trusted contact
- ✓Unlisted YouTube links
- ✓Grace period & fallback delivery
- ✓Expiry warnings
Final Vault
$10 / mo
Premium supporter
- ✓Up to 15 messages, 15 recipients
- ✓1 trusted contact
- ✓Unlisted YouTube links
- ✓Edit messages anytime
- ✓Priority fallback & delivery
Deleting your account
This action cannot be undone
When you delete your account, all of your messages, trusted contact, and personal data are permanently removed from our servers. This action cannot be reversed.
What gets deleted
- • All your messages and their content
- • Your trusted contact list
- • Your recipient list
- • Your account settings and preferences
- • All verification history
How to delete your account
- 1. Go to your Profile page.
- 2. Scroll down to the "Close my account" section.
- 3. Click "Delete my account".
- 4. Type DELETE in the confirmation dialog.
Need help instead?
If you're having issues with the service, consider reaching out to our support team first. We're here to help and might be able to resolve your concerns without deleting your account.
Accidental delivery from missed check-ins
What just happened?
Last Letter sends your messages only after multiple missed verifications — including an email to your trusted contact. If neither you nor your contact respond in time, we assume it's time to deliver.
If you're reading this and messages were sent by mistake, it likely means you missed your check-ins and your trusted contact (if you have one) didn't respond.
Can I undo this?
Unfortunately, once your messages are sent, we cannot recall or delete them from your recipients' inboxes.
However, your account is still active. Sign in to your Dashboard and you can continue using Last Letter normally — write new messages, update your settings, and pick your check-in schedule back up.
Troubleshooting
Common issues
I'm not receiving verification emails
- Check your spam or junk folder.
- Make sure your email is correct in your profile settings.
- Add noreply@lastletter.app to your contacts.
My trusted contact didn't receive the email
- Ask them to check their spam folder.
- Verify their email address is spelled correctly.
- Let them know to expect an email from Last Letter.
- This feature is only available on paid plans.
I can't create more messages
- Free accounts can send 1 message.
- Supporter Lite accounts can send up to 2.
- Memory Keeper plans can send up to 5; Final Vault up to 15.
- Check your current plan in your profile.
- Consider upgrading to unlock more messages.
My YouTube video link isn't working
- Make sure the video is set to Unlisted — not Private.
- Use the full YouTube URL.
- Test the link in an incognito/private browser window.
- Avoid using age-restricted or region-blocked videos.
- Video links are available on Memory Keeper and Final Vault only.
My support status isn't updating
- Make sure you're using the same email for Buy Me a Coffee and Last Letter.
- Status updates can take up to 15 minutes after tipping or subscribing.
- Double-check your BMAC email in your profile settings.
- If it's been more than an hour, contact us.
Still need help?
Can't find what you're looking for? We're here to help — and we actually read our emails.
Email our support teamContact us
We're here to help you preserve your most important words. Whether you have questions about features, need technical support, or want to share feedback, we'd love to hear from you.
Email support
Get personalised help from our support team. We typically respond within 24 hours.
Email supportAccount management
Update your profile, manage your support status, or delete your account.
Go to profileFeature requests & feedback
Have an idea for a new feature? Found something that could work better? We'd love to hear your thoughts.
Send us your feedback →